Terms & Conditions

Terms & Conditions

This Site and related Services are provided by RafikiHub whose trading name is Sio Bahati Holdings Ltd & trading address is in the Republic of Kenya. Registered in the Republic of Kenya, Company Number PVT-ZQUAMRQ.

Use of RafikiHub

By using the RafikiHub Site(s) & services, you agree to the terms and conditions below, which are subject to change. Please also read our Privacy Policy.

Definitions

- "Content" means the information and other material or applications available within the Site(s).
- "Services" means various RafikiHub Member, Agents, Casting & Rooms/Studio services that may be made available by RafikiHub from time to time.
- "Site" means the sites located at rafikihub.com
- "You" means the user of the Site(s) or the Content.
- "we/us" means RafikiHub.

Services available

RafikiHub makes certain Services available through the Site. These may be subject to certain eligibility criteria. You will be required to agree further contractual terms before receiving such Services. In the event of any conflict, the Service terms will take precedence.

  • For RafikiHub Marketing Privacy Policy see here
  • For RafikiHub Member Service Terms see here
  • For Agent Service Terms see here
  • For RafikiHub Casting Service Terms see here
  • For Sales and Payment Service Terms see here
  • For Rooms & Studio Booking Service Terms see here
Please Note: RafikiHub is NOT an employment agency. RafikiHub never takes commission on work opportunities found by its Members. For more information see the above links.

Privacy & Personal Data

RafikiHub is committed to protecting the privacy of users of its Sites and Services. Our Privacy Policy sets out the type of information that we collect, what it is used for and the rights you have in relation to this information. By using this Site and signing up to any Services, you accept the terms of this Privacy Policy.

Intellectual Property

You acknowledge that all copyright, trademarks and all other intellectual property rights in the Site and Content belongs to and shall remain vested in us, our licensors or contributors.

Rights granted/rights reserved

The Site, Content (and associated ideas and information) and Services, and associated rights and permissions, are provided strictly in accordance with these and the Services terms and conditions only.

Use of the Site

In addition to and notwithstanding any restrictions noted above, you agree:
  • not to use the Content or Services for any unlawful purpose;
  • not to make any use of or interfere with the Site or Services such that the whole or part of the Site is interrupted, damaged, rendered less efficient, or the effectiveness or functionality of the Site is in any way impaired;
  • not to use the Site or Services for the transmission or posting of any viruses or any material which is defamatory, offensive or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety;
  • not to use a link to or content from a RafikiHub Member (performer's) online profile on any publicly accessible website or otherwise without their express permission. You also agree to remove any link to or content from a RafikiHub Member (performer's) online profile on request;
  • not to use a link to or content or information from casting details accessed via RafikiHub on any publicly accessible website or otherwise without express permission of the RafikiHub Casting Subscriber or their employer. You also agree to remove any link to or content or information from casting details on request;
  • not to (nor to facilitate any third party to) copy, transmit, distribute, publish, commercially exploit or create derivative works of the Site or Content (and associated ideas and information), or the RafikiHub name or Logo, without prior written permission from RafikiHub;
  • not to use the RafikiHub logo, name, brand or materials to imply or attempt to imply any endorsement or other association of any product or company for any purpose.
We reserve the right to take appropriate action to prevent any contravention of the above and or any other contravention of RafikiHub’s terms.

Scraping or Extraction - Prohibition

In addition to and notwithstanding any restrictions noted above, the extraction, copying or reuse of any content, information or data from the Site by any automated system, software, manual process or otherwise, for use in other sites, applications or systems is strictly prohibited. You shall not engage in such acts or activity, nor authorise or facilitate others in relation to the same without our express written permission which will be subject to further written terms.

No Warranty

The Site and the Content (which includes Content that is supplied to us by third parties either directly or indirectly) is provided on an "as is" and "as available" basis and we make no warranties or representations, whether express or implied, in relation to the Site or the Content, including but not limited to, the implied warranties or conditions or completeness, accuracy, satisfactory quality and fitness for a particular purpose.

Liability / Disclaimer

You agree that RafikiHub shall not be liable for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the Site or your use of or reliance upon the Content or any information you obtain by means of the Site, or any bookings or purchases you make from third parties through your use of the Site, including, without limitation, damage for loss of profits, loss of business, or any other consequential or pecuniary loss (even where we have been advised of the possibility of such loss or damage).
You agree and acknowledge that you are solely responsible for evaluating any services offered by us or by third parties via the Site. You acknowledge any bookings or purchase of services made with a third party via the Site shall be subject to the terms and conditions and privacy policies of the third party supplying the service concerned and that we will not be a party to or in any way responsible for or liable to you in respect of any transactions between you and third parties.

Availability of the Site

You acknowledge that faults may lead to temporary unavailability of the Site and related Services; and that the operation of the Site and related Services may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks. Accordingly, the Site and Services are provided "as is" and we do not accept any liability arising from any non-availability or interruption in availability.

Links to other sites

We may provide links to other websites on our website or during other communications (for instance, booking services or software providers). You acknowledge and agree that we are not responsible for the availability of such external sites, and do not endorse and are not responsible or liable for any content, advertising, products, services or other materials on or available from such sites, nor for any issues encountered through your use of such services.

Forwarding enquiries to RafikiHub Members

RafikiHub offers an enquiries (forwarding) service for its RafikiHub Members which is for professional casting / agent messages only. No other messages or information will be forwarded to RafikiHub Members. RafikiHub reserves the right not to forward any material it deems inappropriate or offensive.

Changes to these terms & conditions

We reserve the right to change these terms and conditions and our service terms and privacy policy from time to time. By continuing to use the Site following such change you will be deemed to have accepted such change. Where practical we will notify you of changes to these terms and conditions and prompt you to review these. However, it is your responsibility to regularly check our terms and conditions, applicable service terms and privacy policy. If you do not agree to any changes made to them you must immediately stop using the Site.
These Terms were last updated on 01st November 2019.

General Terms

Indemnity
If you breach these terms and conditions, we may suffer loss. You agree to indemnify us against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any non-compliance by you with these terms and conditions.

Entire agreement
These terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.

Severability
Each provision of these terms and conditions shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.

No waiver
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Kenyan Law
These terms and conditions shall be governed by Kenyan law and you submit to the exclusive jurisdiction of the Kenyan Courts.

RafikiHub is committed to using clear and understandable terminology in all of our documents and correspondence, however if anything within this document is unclear then please contact us.

Membership Terms & Conditions

This Site and the related Services are provided by RafikiHub whose trading name is Sio Bahati Holdings Ltd & trading address is in the Republic of Kenya. Registered in The Republic of Kenya, Company Number PVT-ZQUAMRQ.

For details of how to contact us click here

By agreeing to these terms and conditions, you are entering into contract with RafikiHub and agreeing to the lawful use of your personal data as necessary for the performance of your contract with us.

Before agreeing to these terms and conditions please ensure you have read the Site Terms relating to our terms of use for our Site, and the Sales & Payment Terms as these form part of your conditions of membership. In the event of any conflict, these Service terms will take precedence.

You should print and keep a copy of these terms, the Site Terms and the Sales and Payment terms for your records as at the date of joining or renewing.

Please also read our Privacy Policy

Definitions

- "Agent" means an authorised agent of a performer, who is a Member of RafikiHub.
- "RafikiHub Casting Services" means the services made available to Casting Professionals.
- "RafikiHub Casting Professional" means a casting professional who has signed up with RafikiHub as a recipient of the Casting Services.
- "Content" means the information and other material or applications available within the Site or relevant Services.
- "RafikiHub Member" means a performer who has signed up with RafikiHub as a member of its database and recipient of the Member Services.
- "RafikiHub Member Services" means the services that may be made available by RafikiHub to Members as detailed below and on the Site.
- "Sales and Payment Terms" means the further specific terms relating to the processing of any payments.
- "Site" means the sites located at rafikihub.com
- "You" means the user of the Site(s) or the Content or otherwise the Member.
- "we/us" means RafikiHub.

These terms and conditions set out the conditions relating to joining RafikiHub as a Member and receiving Member Services.

RafikiHub Member Services

RafikiHub allows you to advertise yourself as a performer. Your RafikiHub membership provides you with a profile to promote yourself to industry professionals. Full RafikiHub membership also provides access to The RafikiHub Link. We additionally offer full RafikiHub Members a range of other products and services from time to time. A RafikiHub profile and access to certain other of our member services may also be provided where we have an arrangement in place with an organisation representing you. Our Membership Services are summarised below with further information available on the Site as indicated.

Your RafikiHub Profile

Your RafikiHub online profile and entry in any print/digital editions, where available, are considered to be promotional tools for you, and a means for you to obtain exposure to potential hirers. This is how RafikiHub will, or will allow others, to make them available:

Your profile/entry - showing your professional details including name, contact(s), physical details (including general appearance), skills, credits, notes added to your webpage by you, photograph(s) with photographer credit(s), showreels and voice-clips - can be accessed in the following ways:

  • By you (or representative) passing on access details which may be in the form of a hotlink (this could also include a direct link from your agent or representative's own website) or using it for another method as a means to promoting you.
  • By a RafikiHub Casting Professional or other industry professionals, using the site or digital edition, sending on a link to your profile (for instance a casting director sending a link to the director of a production so that they can assess your suitability for a part.)
  • By RafikiHub Casting Subscribers and their invited team members and clients as part of the RafikiHub Casting tools.
  • Where other formats are offered by RafikiHub at time of joining or renewal.
  • By you or your agent, or a hirer, copying your information or otherwise linking to it or accessing it from RafikiHub approved third party project or workflow management systems.

Please Note: As many of our Services are primarily promotional tools personal data included in these public profiles may be accessible by other RafikiHub users and/or the public via wide circulation or redistribution, and via our historical archives. Therefore you should never include any personal data on your profile that you would wish to remain private.

The RafikiHub Link

The RafikiHub Link is a system allowing industry professionals who are RafikiHub Casting Professionals to send out casting breakdowns to Agents and RafikiHub Members. Full membership of RafikiHub will include defined levels of access to The RafikiHub Link.

RafikiHub does not have access to the casting briefs prior to them being sent out, and cannot take responsibility for information included in them. RafikiHub does however apprise our RafikiHub Casting Professionals of their responsibilities in line with related legislation. Should you have any concerns regarding the nature of a casting brief sent out to you then please use info@rafikihub.com available on the website or contact our offices immediately to report this.

Please Note: RafikiHub is not an employment agency. It does not become involved in the casting process and cannot act on your behalf in any work related negotiations; we will only pass on messages from potential employers.

Also, RafikiHub only provides the functionality of The RafikiHub Link and other services. It is not responsible for the content of the job adverts, including opportunities, or the actions of the advertiser or subsequent employer.

RafikiHub Casting

RafikiHub Casting is an end-to-end casting service for the professional casting industry, providing tools and facilities for streamlining the casting process. RafikiHub members' online profiles, photography and media will be accessible to all collaborative professional casting teams using the service.

RafikiHub Member Criteria

Please note that each RafikiHub membership category will have its own vetting criteria for membership. For instance, our Actors and Actresses membership is only open to professionally trained or experienced performers. Your membership may be refused based on the criteria set in each case, in which case you will be notified and a full refund will be supplied.

Your Professional Name

We recommend that every RafikiHub Member uses one unique, professional name across the industry, to avoid confusion with another RafikiHub Member. We reserve the right to refuse membership or withhold a name change request if your name is not sufficiently different from another RafikiHub Member, or for any other reason related to our terms of service. You may be asked to change your name if it is already being used, or a refund will be given for your membership.

Please be aware that acceptance of a name by RafikiHub does not guarantee that the performer's use of the name will not result in trade mark infringement actions, or actions for passing off, or other actions by other parties, and that it is the performer's sole responsibility to deal with any such claim. RafikiHub will not be able to intervene in disputes between performers/agents regarding name registrations on RafikiHub, whether this be in relation to trademarked names or otherwise. In such instances, complainants would need to seek contact with the other party.

Professional information you supply

You promise that all information provided by you is truthful, honest and accurate. RafikiHub reserves the right to edit the information you supply, if it is more than sufficient for suitable display, or to amend or refuse or substitute any information tendered if RafikiHub reasonably considers it unsuitable or inconsistent with the general standard, appearance or policy of RafikiHub.

Content and clearances - Uploading photos, video and audio clips

It is the responsibility of the RafikiHub Member to ensure that they have full copyright clearance for all photography, voice-clips, showreels and any other content featured as part of their RafikiHub Membership. This must be cleared for all uses set out in these terms and conditions, including the technical, development and research purposes set out below.

It is also the responsibility of the RafikiHub Member to ensure they have clearance to list details of productions/projects they have been involved in, or will be involved in, without disclosing confidential information which may cause harm to the hiring company concerned.

You must not upload material that is unlawful, defamatory, abusive, obscene, discriminatory or otherwise inappropriate.

RafikiHub reserves the right to suspend or withdraw services from RafikiHub Members who violate our terms and conditions, and not to use or make available any material which it deems inappropriate, or to remove material which it considers to be in breach of these terms and conditions.

If there is any sort of dispute, RafikiHub will take your material offline until you clear the right to use the material.

Photographs - further notes
You must provide us with the name of the photographer for all photographs submitted to RafikiHub. Photographers must be credited, according to copyright law. We reserve the right to refuse any photograph which we consider unsuitable or inappropriate.

RafikiHub will always hold an approved main photograph for you. In the event that you wish to replace/substitute your main photo we must approve the new one first. Once the new photo is approved you can then remove the old main photo, or it can be hidden. If you wish to exercise further rights with regards to controlling your data such as the deletion of your photographs, please see our Privacy Policy.

Showreels and voice-clips - further notes
Copyright is a legal right which exists in literary, dramatic, artistic and musical works. If you are taking a clip from previous professional work, in most cases the producers of that work will either have rights assigned to them or at least, a license to the rights. Producers normally grant permission for you to use short clips completely free of charge - but you must check with them first and get their permission in writing.

If you are linking to an existing clip or recording a clip from scratch especially for your showreel / voice-clips, remember that most 20th century scripts are still subject to copyright, and you should seek permission from the publisher.

RafikiHub Members may use the RafikiHub logo on their own website as long as: it is a single instance of the RafikiHub logo as a link to our website www.rafikihub.com, it is in the context of a factual reference to the role of RafikiHub, and the logo does not imply RafikiHub’s endorsement of any website or online service.

Your Professional and Personal contact details

Professional contact details
Please note that RafikiHub does not generally publish personal contact details (where known to us as such). If you do not have an Agent, you may receive information from us regarding casting opportunities from third parties. You may receive information regarding such opportunities to your email, but your personal contact details will remain anonymous unless you choose to share them by responding to a hirer via the RafikiHub Link (where your email will become available) or by passing them to a potential hirer directly.

When you have an Agent, enquirers will usually contact you via your Agent. If they call our offices then they will only be given your representative's contact details. However, should a RafikiHub Casting Professional tell us that they have been unable to reach your representative, in these instances we will leave a message for your Agent but also try to contact you directly.

RafikiHub has a formal registration procedure for Agents and access will only be provided to agents where their professional background can be assessed.

If you are in a RafikiHub database where you do have the option to list personal contact information, please be aware that this information could be widely circulated or shared, including in the public domain, and therefore you should never list information that you would wish to keep private.

If you have links to public resources outside of RafikiHub such as personal websites or social media, you do so at your own risk.

Personal contact details
By joining RafikiHub you consent for your personal details to be held on our database. This information will be held in accordance with our Privacy Policy. RafikiHub will need to contact you and / or your Agent from time to time with information relating to your RafikiHub Membership.

It is your responsibility to ensure that we have current valid contact information for you, at all times, so that we can contact you with information about your RafikiHub Membership and in some instances so that you can receive information about casting opportunities from third parties.

If you have links to public resources outside of RafikiHub such as personal websites or social media, you do so at your own risk.

Your email address
RafikiHub uses email as its main method of communicating with its RafikiHub Members. Information emailed to you may contain confidential information about you. It is your responsibility to keep your email address up to date with RafikiHub, secure, and ensure that the relevant logins are not known by anyone else.

Owing to the nature of email and the internet, RafikiHub cannot take responsibility for the successful delivery of email to your chosen email provider. Please ensure that you set up your spam filter / junk mail folder correctly to ensure that emails from RafikiHub (including automated emails) can be received.

You can update your contact preferences at any time by logging onto our Site. Please see our Privacy Policy for further information.

Restrictions and responsibilities

The Content and/or information sent or made available via The RafikiHub Link or otherwise on the Site is the confidential information and copyright of the relevant sender or provider (or of his/her employer). In using The RafikiHub Link, you agree not to forward or copy any part of this information and that you will only use the casting breakdowns, and the information set out in them, for the purposes of suggesting yourself (as a RafikiHub Member) or clients (as an Agent) for the relevant casting opportunity, by, and only by using the link provided in the system to send proposals back to the relevant RafikiHub Casting Professional.

All production information (including individual roles/casting breakdowns) sent by RafikiHub Casting Professionals should be treated as strictly private and confidential and details should not be released to any other parties. Agents or RafikiHub Members will be liable where they, or their employees or clients, cause damage (including financial loss) to a hirer by releasing confidential production details in advance of this information being in the public domain.

In addition please note the Scraping or Extraction - Prohibition in the Site Terms.

Notwithstanding the above prohibition, to facilitate RafikiHub Members, Agents and RafikiHub Casting Professionals with their workflow management processes, or other activity, RafikiHub may from time to time provide or authorise the use of certain third party software or applications to facilitate additional off Site access to the materials and Content. Such third party packages or systems are strictly subject to the written approval of RafikiHub. A list of currently authorised third party packages or systems is available to RafikiHub Members/Agents/RafikiHub Casting Professionals by contacting RafikiHub. Please note that RafikiHub does not endorse and is not responsible for any such third party packages or systems. Any use is at your own risk and RafikiHub will not be liable for any loss of information, materials, data or otherwise that may occur due to the use of your materials within them. Please contact us for further information or to discuss the use of other packages or applications.

Any breach of these terms could cause inconvenience and loss to the sender or provider of information, and loss to RafikiHub. RafikiHub reserves the right to terminate your access to The RafikiHub Link and other relevant services without notice in the event of a breach. It also reserves the right to withdraw or withhold The RafikiHub Link service for individual Agents, RafikiHub Members or generally, where it considers this to be commercially desirable or for any other reason it deems appropriate.

To ensure quality of service we may withhold access to The RafikiHub Link and services in general from RafikiHub Members whom we consider to lack the relevant credentials or professional experience. We also reserve the right to terminate access where our staff or other persons are subject to abusive, offensive or threatening behavior.

Joining process

You can apply to become a RafikiHub Member by following this link to joining instructions. Please note that the Sales and Payment Terms and the Website Terms and Conditions will also apply.

On becoming a RafikiHub Member, your details will go into our database and be made available on our Site at the earliest opportunity. You will then be sent an automated email (to the email address provided on your application) letting you know that your RafikiHub online profile is now live, and allowing you to review the details. A unique login sent at the same time will give you the ability to make changes to most of your online profile. Should you require changes to your professional contact details then you should contact us immediately to have these noted.

For YP members details may be provided by a Parent/Guardian (with appropriate documentation).

It is your responsibility on joining to have checked the professional name you wish to use is available, provide a suitable photograph for your application and all other required details. Failure to do so will cause delays to the upload of your details onto our Site, and could also result in your application being rejected by us if all required details or a suitable photograph have not been supplied within 10 days of your application being submitted.

If you are an adult Member, or an unrepresented young performer, and you have not received an automated email containing your access details within 10 working days of joining RafikiHub then please contact us immediately.

Website Access Information

On joining RafikiHub, as an adult, you will be provided with a View PIN and a login (a user name and password). The View PIN is available to both you and your Agent for promotional purposes and can be shared with those you wish to view your RafikiHub profile. The login is confidential, allowing live changes to your online profile and account administration access, and should never be shared.

You are responsible for all activities on your account/profile. You must keep your login information secure and confidential. If you do share the login with your Agent, be sure you authorise and instruct them appropriately.

Young Performers parent/guardians will generally have access to both View PIN and login information as they can verify the ID of parents/guardians to provide access to Young Performers accounts.

You can change your View PIN after leaving an Agent, or at any time if you have security concerns (stolen RafikiHub Card or similar) by contacting the RafikiHub offices via info@rafikihub.com

Agents/Training Establishments

We understand that you may employ an Agent to manage your activity for you, or whilst undertaking training your training establishment may manage such activity. It is your (the RafikiHub Member's) responsibility to ensure that, and you confirm that, any person, including your Agent or Training Establishment, who accesses your account /profile, or takes actions on your behalf, whether using your PIN Number, login, or otherwise, is fully authorised by you, and is entitled to take actions on your behalf and to contractually bind you.

Additional Services

The following additional services will be available to you on joining RafikiHub, as summarised below and subject to any further guidelines, policies and prices specified here or on the Site.

Multimedia Services

Photograph, Video or Voice-clip Upload RafikiHub Members/Agents can add new photographs and video to their online profiles at any time by logging into the site.

Media storage and Premium media upgrades
RafikiHub Members/Agents can use our premium media upgrade service to increase the capacity of media storage on RafikiHub.

Media storage services will be withdrawn upon expiry or withdrawal of an individual's RafikiHub Membership(s). No full or partial refunds will be available in respect of premium media services in these circumstances.

RafikiHub reserves the right to delete all or some of a Member's media on expiry of their premium media upgrade, expiry of their RafikiHub Membership(s) or for any other reason, including, but not limited to, withdrawal of media upload services for whatever reason.

RafikiHub does not offer its RafikiHub Members the ability to download or otherwise recover media files in their original quality or format. RafikiHub therefore strongly recommends that RafikiHub Members retain their original media files. Furthermore RafikiHub cannot be held responsible for loss or corruption of data, including accidental or intentional deletion by either party.

RafikiHub Studio Services

Sio Bahati Monologues
Our partners at Sio Bahati Talent Management can be used to create a 1 to 2 minute video with our camera operators/editors giving a quick introduction to the RafikiHub Member their character and their voice. Read about RafikiHub prices and our cancellation policy.

Sio Bahati Actor On Tape
"Actor on Tape" allows you to use our casting studios, at short notice, to record and email casting clips. Read about RafikiHub prices and our cancellation policy.

Sio Bahati Showreel Editing
This service provides the opportunity to spend the day (based on a 6.5 hour day, or booked per hour if less time is required) with one of our professional editors turning video material into a showreel. Read about RafikiHub Technical specifications for the video material, prices and our cancellation policy.

RafikiHub Membership Fees/Payment

Your RafikiHub Membership is renewed by way of a membership fee based on your membership and the services included, except in relation to the Additional Services where it is charged in accordance with the Additional Services section above. Brand new RafikiHub members (those who have not been in RafikiHub before) joining RafikiHub may cancel their RafikiHub membership at any time within the trial period and agreeing to these terms and conditions, without incurring any fee or penalty (no payment fee will be cashed or debited for any aspect of your membership during this trial period, your payment will only be taken once your trial period has elapsed). No refund is available on an annual RafikiHub membership after this trial period elapses.
The cooling off period - up to 30 days - can only be completed in one block. New RafikiHub Members having completed one cooling off period would not be eligible for another. Confirmation of your application following your trial period amounts to an offer by you to purchase a RafikiHub Membership, and is subject to our acceptance. Your RafikiHub Membership starts on our acceptance of your application. You will be prompted to pay for your membership 1-week prior to your trial period elapsing. Please also see our full Sales & Payment Service Terms which form part of your terms of service.

Payment by Mobile Money Services – M-Pesa, AirTel Money…

You can also pay your annual membership fee by using mobile money banking services, such as Mpesa, AirTel Money, still accessible from the online payment platform on rafikihub.com Provided you have a mobile money account set-up with your mobile provider, you can make payment for RafikiHub membership fees by following the mobile banking steps on the payment pages.
You will be required to make payment for the membership you require from RafikiHub to the full amount displayed on the membership and payment pages of the Site.
You will not be allowed to purchase or use any RafikiHub services without making payment for those services.
If, on the expiry of your membership, you wish to rejoin RafikiHub, you would first need to settle in full any unpaid amounts on expired annual membership contracts, together with any interest and debt collection charges RafikiHub may wish to add. RafikiHub reserves the right to remove, for any reason whatsoever, the ability for a member to choose to pay by monthly instalments.
It is important that you keep your email address for communications up to date.

Membership

We reserve the right to make price changes to future membership fees. This will not affect your current annual membership fees but future fees may increase. We will always notify you of any changes in fees in advance of your membership renewal.

RafikiHub Membership Cancellation

RafikiHub reserves the right to refuse or cancel membership for any RafikiHub Member without explanation. In the event that membership is cancelled or refused at will by RafikiHub, a full refund will be given. We additionally reserve the right to terminate RafikiHub Membership temporarily or permanently where our staff or other persons are subject to abusive, offensive or threatening behavior.
You will be contacted each year or month (based on your membership plan) to confirm that you wish your RafikiHub Membership to continue. Should you decide to terminate your RafikiHub Membership then your profile will still be available for the duration of time quoted at your last membership renewal. Should your RafikiHub Membership lapse, we may endeavor to offer you another chance to re-join before your details are removed and will retain the necessary amount of personal or professional data in order to meet this purpose. We may also endeavor to contact you with one more opportunity to rejoin the year after your RafikiHub Membership lapses. We do not guarantee to make these follow up offers.
If you contact us and ask to cancel with immediate effect we will then remove your online profile (including any multimedia attached) immediately. You would not be eligible for a refund in these circumstances.

RafikiHub Membership cancellation and personal details

When a RafikiHub Member cancels their membership we retain their contact details in our internal database in line with our retention policy for reference purposes, for the following reasons:

  • For beneficial professional enquiries (former Agents/Hirers trying to contact you via RafikiHub with outstanding payments, etc.). In which case we may attempt to contact you to pass on a message.
  • Some details are also retained so that when you next rejoin RafikiHub you are recognised as an approved former RafikiHub Member and your online profile can be activated as quickly as possible.
  • To ascertain the previous membership status of those applying for future RafikiHub Membership, in order to administer cooling off periods and similar where required.
However, once you are no longer a Member, no new casting enquiries would be forwarded.
Please see our Privacy Policy for more information. Please note: The message forwarding mentioned above for former Members does not form part of your RafikiHub membership and is not guaranteed. RafikiHub reserves the right to archive and delete old RafikiHub Member files when they have not been accessed for some time, to control the accuracy of the data held on our system, in line with Data Protection Legislation.

Deceased Members

In the event of the death of a member, the estate/members family can inform RafikiHub of this by contacting info@rafikihub.com. The estate/members family may be required to provide a copy (not an original) of the death certificate which will be deleted as soon as it has been reviewed and verified. Once this has been verified, RafikiHub will take appropriate actions in terms of administering the deceased member's profile and account.
If the deceased member's RafikiHub membership was paid by card or mobile money, the estate/members family may be entitled to receive a refund of unexpired whole months of the year's membership from the date of death.

Disclaimers and Liability

Notwithstanding that appropriate steps have been taken to ensure that the information we publish is accurate, RafikiHub (and those organisations on whose behalf we publish) cannot be held responsible for any errors or omissions, and cannot accept liability for reliance placed on the contents and/or any omissions which may occur.
Due to the inherent nature of the internet, and other technology systems we use, errors interruptions and delays may occur in the Service at any time. Accordingly, the Site and Services are provided without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.
RafikiHub, whilst using every endeavor to reproduce information punctually on the dates announced, is not to be liable for any delay.
RafikiHub asks for full information for those seeking a RafikiHub Casting Subscription, and only allows this to be purchased where we are happy that the RafikiHuib Casting Subscriber can offer our RafikiHub Members valid professional work opportunities. However, RafikiHub cannot take responsibility where false information may have been provided, and this is why we ask our RafikiHub Members never to list personal/sensitive information on their profile.
RafikiHub only provides the functionality of The RafikiHub Link and other services. It is not responsible for the content of the job adverts or the actions of the casting professionals or any subsequent employer.
Because of the promotional nature of your online profile, RafikiHub cannot control its circulation by those parties mentioned above. We also cannot control disposal or redistribution of our online/printed/digital products.
RafikiHub does not endorse or approve any Agents or RafikiHub Casting Professionals (or their employers). RafikiHub Members should make their own enquiries of prospective Agents or hirers and satisfy themselves as to their credentials.
RafikiHub does not endorse and is not responsible for any third party packages or systems that help manage information or workflow, even if approved by RafikiHub. RafikiHub will not be liable for any consequences arising from the use of such packages or systems.
To the maximum extent permitted by applicable law, we exclude all liability for any indirect, special, consequential or punitive damages, or any loss of income, profits, goodwill, data or contracts arising from or connected in any way to your use of the Services or Site your reliance on the Content, whether in tort (including without limitation negligence), contract or otherwise, even if advised of the possibility of such damages.
To the extent there is any liability on us, this is limited at a maximum amount per claim and in aggregate to the annual amount paid by you for the relevant Service.
This Section does not in any way limit our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any implied terms or other matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Security Concerns

Should you believe that your RafikiHub online profile is being linked, without your consent, to any other publicly available area, by an individual or organisation, other than your Agent or representative, please inform us via info@rafikihub.com. If you have security concerns at any time we can:

  • Change your RafikiHub View PIN and login (both of these would need to be changed for security reasons), or
  • Change your RafikiHub reference number appearing on your web page URL (this would mean all your data being re-entered into the RafikiHub database, and the automated creation of new View PIN and login).
We would always recommend that you do not list any personal contact details, or information that you would wish to remain private, on your RafikiHub online profile, as it is a promotional tool and may therefore be circulated widely.

Website Security

We take all reasonable precautions to keep website interactions secure. We also have strict security procedures regarding the storage and disclosure of information. However, RafikiHub cannot be held liable for any losses caused as a result of unauthorised access to the information provided by you.
The security of information transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by RafikiHub.
Security advice note: We recommend that when conducting an online operation you do not use a public or shared computer or a device such as a laptop or mobile phone while you are using public wireless networks. Make sure that nobody can see your confidential details whilst you are typing, logout and close your browser when you have finished. The computer you use to attach to our system should be secure, and include the latest operating system, software and anti-virus updates.

Status and role of RafikiHub

RafikiHub is not an employment agency, and RafikiHub never takes commission on work opportunities found for or by its RafikiHub Members. It does not become involved in the casting process and cannot act on your behalf in any work related negotiations; we will only pass on messages from potential employers. RafikiHub does not have access to any arrangements between worker and hirer relating to meeting or working venues, and other terms of employment; therefore RafikiHub Members or their representatives should use due diligence in reviewing their safety arrangements and the terms of any contract supplied by a hirer. RafikiHub will not accept fees for work on behalf of any Member; all payments for work must be arranged between the worker and the hirer, or their official representative.

EQUAL OPPORTUNITIES

RafikiHub is not involved in compiling the job adverts which appear on The RafikiHub Link. RafikiHub is committed to equal opportunities for all performers, irrespective of sex, age, race, disability, religion, sexual orientation, marital status or any other criteria not related to skills or abilities. Where sex, age, height and/or appearance have been specified on an advert, the casting director has confirmed that such characteristics are a genuine occupational requirement of the role.

NATIONAL MINIMUM WAGE

RafikiHub strongly believes that all commercial productions should pay performers the National Minimum Wage or above. However, we cannot take responsibility for the payment offered by any company, organisation or individual using our casting services. Please see the Kenya Film Commission/Kenya Actors Guild current guidance for full information about the legal framework which covers low pay and no pay work in the entertainment industry, to ensure that you understand your rights and entitlements.

Research into improved technology and developing new functionality

We are constantly looking for new ways to change and upgrade our services and the functionality that we can provide to you, including through the use of the latest technology. This may involve partnering with selected and trusted research organisations and technology providers to contribute to their research and innovation projects. Often the most innovative developments come from other industries or fields of research outside of our own, and the outputs of the research may have a broader application beyond the improvements from which we directly benefit.
As part of this research and to develop these improvements, our trusted partners may be given access to our systems and data and/or be provided with copies of our data, including Member photos, video and audio clips, and other professional information. You acknowledge this disclosure of your professional information for the above purposes.
In all such circumstances our partners' access to and use of this information will be strictly limited to specific research projects that may benefit RafikiHub and our services to you, and will be under secure, confidential, temporary conditions and closed testing environments. Under no circumstances will this information be used for any commercial or live operational activity, other than to develop and test the specific technology and functionality, without your explicit prior consent. Your personal information and contact details will never be disclosed or used in this way.

General Terms

Indemnity

If you breach these terms we may suffer loss. You agree to indemnify us against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any non-compliance by you with these terms and conditions.

Entire Agreement

These terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.

Severability

Each provision of these terms and conditions shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.

No Waiver

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Kenyan Law

These terms and conditions shall be governed by Kenyan law and you submit to the exclusive jurisdiction of the Kenyan Courts.

RafikiHub is committed to using clear and understandable terminology in all of our documents and correspondence, however if anything within this document is unclear then please contact us.

Agent Terms & Conditions

This Site and the related Services are provided by RafikiHub whose trading name is Sio Bahati Holdings Ltd & trading address is in the Republic of Kenya. Registered in The Republic of Kenya, Company Number PVT-ZQUAMRQ.

By agreeing to these terms and conditions, you are entering into contract with RafikiHub and agreeing to the lawful use of your personal data as necessary for the performance of your contract with us.

Before agreeing to these terms and conditions please ensure you have read the Site Terms relating to our terms of use for our Site and our Membership Terms as these form part of your conditions of membership. In the event of any conflict, these Service terms will take precedence.

You should print and keep a copy of these terms and the Sales and Payment terms for your records as at the date of joining or renewing.
Please also read our Privacy Policy.

Definitions

- "Agent" means an authorised agent of a performer, who is a Member of RafikiHub.
- "Agent Services" means the services made available to Agents as detailed below and on the Site.
- "Casting Services" means the services made available to Casting Professionals.
- "RafikiHub Casting Professional" means a casting professional who has signed up with RafikiHub as a recipient of the Casting Services.
- "Content" means the information and other material or applications available within the Site or relevant Services.
- "RafikiHub Member" means a performer/creative who has signed up with RafikiHub as a member of its database and recipient of the Member Services.
- "RafikiHub Member Services" means the services that may be made available by RafikiHub to Members as detailed below and on the Site.
- "Sales and Payment Terms" means the further specific terms relating to the processing of any payments.
- "Site" means the sites located at rafikihub.com
- "You" means the user of the Site(s) or the Content or otherwise the Agent.
- "We/Us" means RafikiHub.
These terms and conditions set out the conditions relating to using RafikiHub as an Agent which includes your actions on behalf of your clients as RafikiHub Members who are receiving RafikiHub Member Services. Please note you must comply with the RafikiHub Member Services Terms in relation to their application to your clients.

Agent Services

RafikiHub helps agents to promote their clients to casting opportunities by submitting their clients for castings. The Services are summarised below with further information available on the Site as indicated.

The RafikiHub Link

The RafikiHub Link is a system allowing industry professionals who are RafikiHub Casting Professionals to send out casting breakdowns to Agents and RafikiHub Members. As an Agent, your access to RafikiHub will include defined levels of access to The RafikiHub Link.

RafikiHub does not have access to the casting briefs prior to them being sent out, and cannot take responsibility for information included in them. RafikiHub does however appraise our RafikiHub Casting Professionals of their responsibilities in line with related legislation. Should you have any concerns regarding the nature of a casting brief sent out to you then please contact our offices immediately to report this.

RafikiHub Casting

RafikiHub Casting is an end-to-end casting service for the professional casting industry, providing tools and facilities for streamlining the casting process.

Role as an Agent - authority to act on behalf of clients

We contract with RafikiHub Members, not Agents. As an Agent, you agree to these terms and conditions relating to Agent Services, but also acknowledge and agree to abide by the RafikiHub Member Services Terms on behalf of any of your clients who are RafikiHub Members.
You confirm your understanding of your role as Data Controller, in line with current legislation, in regard to the administration of data in the services you have access to.

Agent Criteria

To ensure quality of service we may withhold access to The RafikiHub Link and Agent Services in general from Agents whom we consider to lack the relevant credentials or professional experience. We also reserve the right to terminate access where our staff or other persons are subject to abusive, offensive or threatening behavior.

Restrictions and responsibilities

The Content and/or information sent or made available via The RafikiHub Link or otherwise on the Site is the confidential information and copyright of the relevant sender or provider (or of his/her employer). In using The RafikiHub Link, you agree not to forward or copy any part of this information and that you will only use the casting breakdowns, and the information set out in them, for the purposes of suggesting clients for the relevant casting opportunity, by, and only by using the link provided in the system to send proposals back to the relevant RafikiHub Casting Professionals.

All production information (including individual roles/casting breakdowns) sent by RafikiHub Casting Professionals should be treated as strictly private and confidential and details should not be released to any other parties. Agents will be liable where they, or their employees or clients, cause damage (including financial loss) to a RafikiHub Casting Professional (or their employer) by releasing confidential production details in advance of this information being in the public domain. In addition please note the Scraping or Extraction - Prohibition in the Site Terms.

Notwithstanding the above prohibition, to facilitate RafikiHub Members, RafikiHub Agents and RafikiHub Casting Professionals with their workflow management processes, or other activity, RafikiHub may from time to time provide or authorise the use of certain third party software or applications to facilitate additional off Site access to the materials and Content. Such third party packages or systems are strictly subject to the written approval of RafikiHub. A list of currently authorised third party packages or systems is available to RafikiHub Members/RafikiHub Agents/RafikiHub Casting Professionals by contacting RafikiHub. Please note that RafikiHub does not endorse and is not responsible for any such third party packages or systems. Any use is at your own risk and RafikiHub will not be liable for any loss of information, materials, data or otherwise that may occur due to the use of your materials within them. Please contact us for further information or to discuss the use of other packages or applications.

It is the responsibility of Agents to contact RafikiHub and ensure they have suitable consent before moving any RafikiHub Materials and Data into third party systems or software.

Any breach of these terms could cause inconvenience and loss to the sender or provider of information, and loss to RafikiHub. RafikiHub reserves the right to terminate your access to The RafikiHub Link and other relevant services without notice in the event of a breach. It also reserves the right to withdraw or withhold The RafikiHub Link service for individual Agents or generally, where it considers this to be commercially desirable or for any other reason it deems appropriate.

RafikiHub does not verify, endorse or approve any Agents. Agents should not present themselves as having any relationship with RafikiHub other than as set out herein.

RafikiHub Members or their Agents may use the RafikiHub logo on their own website as long as: it is a single instance of the RafikiHub logo as a link to our website www.rafikihub.com, it is in the context of a factual reference to role of RafikiHub, and the logo does not imply RafikiHub’s endorsement of any website or online service; you notify info@rafikihub.com including the full web address of the page(s) where our logo is used.

Sign Up Process

RafikiHub has a formal registration procedure for Agents and access will only be provided to agents where their professional background can be assessed. We additionally hold information about agencies, and provide agency services, only if they have clients appearing in RafikiHub (RafikiHub Members) who choose to publish a particular agency as their representative on their RafikiHub profile. You will be informed by an auto-generated email and will then be asked to set up a confidential username and password.

Please note that administrative rights to RafikiHub agency accounts are held by the Agent concerned (Business Owner) and not by the individual agency employees, and therefore access to any account attached to that Agent (or details of any activities undertaken on an associated agency account) will be given to Agent administrators, 'Main Users' by RafikiHub on request. In the event of any issues or disputes RafikiHub will take instructions only from a Business Owner. Agent employees should additionally be aware that they have no right to gain access, or attempt to gain access, to their RafikiHub agency account once they have left employment with the Agent concerned.

More information about our services for Agents including The RafikiHub Link and how to enter new clients can be found at http://www.rafikihub.com Please be aware however, that RafikiHub is a professional database and we have strict criteria relating to industry training or experience when vetting RafikiHub Members, which they will need to fulfil.

RafikiHub Member website access

On joining RafikiHub, RafikiHub Members will be provided with access information (a username and password). The RafikiHub Link is available to both RafikiHub Members and their Agents for promotional purposes and can be shared with those you wish to view the RafikiHub Member's RafikiHub page. The login is confidential, allowing live changes to the RafikiHub Member's online profile and account administration access, and should never be shared.

Disclaimers and Liability

Notwithstanding that appropriate steps have been taken to ensure that the information we publish is accurate, RafikiHub (and those organisations on whose behalf we publish) cannot be held responsible for any errors or omissions, and cannot accept liability for reliance placed on the contents and/or any omissions which may occur.

Due to the inherent nature of the internet, and other technology systems we use, errors interruptions and delays may occur in the Service at any time. Accordingly, the Site and Services are provided without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.

RafikiHub does not endorse and is not responsible for any third-party packages or systems that help manage information or workflow, even if approved by RafikiHub. RafikiHub will not be liable for any consequences arising from the use of such packages or systems.

To the maximum extent permitted by applicable law, we exclude all liability for any indirect, special, consequential or punitive damages, or any loss of income, profits, goodwill, data or contracts arising from or connected in any way to your use of the Services or the Site, whether in tort (including without limitation negligence), contract or otherwise, even if advised of the possibility of such damages. To the extent there is any liability on us, this is limited at a maximum amount per claim and in aggregate to the annual amount paid by you for the relevant Service.

This Section does not in any way limit our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any implied terms or other matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Status and role of RafikiHub

RafikiHub is not an employment agency, and RafikiHub never takes commission on work opportunities found for or by its RafikiHub Members. It does not become involved in the casting process and cannot act on your behalf in any work related negotiations; we will only pass on messages from potential employers. RafikiHub does not have access to any arrangements between worker and hirer relating to meeting or working venues, and other terms of employment; therefore RafikiHub Members or their representatives should use due diligence in reviewing their safety arrangements and the terms of any contract supplied by a hirer. RafikiHub will not accept fees for work on behalf of any Member; all payments for work must be arranged between the worker and the hirer, or their official representative.

EQUAL OPPORTUNITIES

Please note that RafikiHub is not involved in compiling the job adverts which appear on The RafikiHub Link. RafikiHub is committed to equal opportunities for all performers, irrespective of sex, age, race, disability, religion, sexual orientation, marital status or any other criteria not related to skills or abilities. Where sex, age, height and/or appearance has been specified on an advert, the casting director has confirmed that such characteristics are a genuine occupational requirement of the role.

NATIONAL MINIMUM WAGE

RafikiHub strongly believes that all commercial productions should pay performers the National Minimum Wage or above. However, we cannot take responsibility for the payment offered by any company, organisation or individual using our casting services. Please see the Kenya Film Commission/Kenya Actors Guild current guidance for full information about the legal framework which covers low pay and no pay work in the entertainment industry, to ensure that you understand rights and entitlements.

EMPLOYING CHILDREN AND YOUNG PERFORMERS

You are reminded that it is illegal for children under the age of 16 to work without formal licensing in place, otherwise they are not insured or protected. Please ensure that Young Performers are always licensed.

GENERAL TERMS

Indemnity

If you breach these terms we may suffer loss. You agree to indemnify us against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any non-compliance by you with these terms and conditions.

Entire Agreement

These terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.

Severability

Each provision of these terms and conditions shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.

No Waiver

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Kenyan Law

These terms and conditions shall be governed by Kenyan law and you submit to the exclusive jurisdiction of the Kenyan Courts.

RafikiHub is committed to using clear and understandable terminology in all of our documents and correspondence, however if anything within this document is unclear then please contact us.

Sales & Payment Service Terms

This Site and related Services are provided by RafikiHub whose trading name is Sio Bahati Holdings Ltd & trading address is in the Republic of Kenya. Registered in the Republic of Kenya, Company Number PVT-ZQUAMRQ.

For details of how to contact us click here.

By agreeing to these terms and conditions, you are entering into contract with RafikiHub and agreeing to the lawful use of your personal data as necessary for the performance of your contract with us.

These terms and conditions set out the conditions relating to purchases available via the RafikiHub Site, including RafikiHub Member Services and RafikiHub Casting Services, and are incorporated into and form part of those respective terms.

If you do not agree with any part of these terms and conditions do not continue with your order. If you have any questions please contact info@rafikihub.com

Nothing in these terms is intended to limit any rights you have under the applicable area of consumer, or local, law.

You should print and keep a copy of the relevant service terms, Site Terms and these Sales and Payment terms for your records as at the date of joining or renewing.

Please also read our Privacy Policy. Please also read our Website Terms and Conditions which are applicable for certain purchases.

Payment

The placing of an order amounts to an offer to join, subscribe or purchase as appropriate. All offers are subject to our acceptance.

RafikiHub must normally receive payment of the whole of the price for the goods or services that you order before your order can be accepted. It is not our policy to offer credit accounts for payments. Please do not be offended if we refuse your request.

If you are a brand new RafikiHub Member, please ensure you have read and understand the terms around your one-off cooling off period which can be found in the Member Services Terms. For certain membership groups, if paying by card, your card may be pre-authorised, which creates a hold on your card until payment is taken or the transaction is cancelled.

You will be charged in the currency as indicated at the checkout phase which, if not the country of your bank account, will be converted by your bank into the currency of your bank account, when processed. We are not responsible for any additional fees your own bank may charge.

We accept Visa, MasterCard, Maestro (Switch), Debit cards, M-Pesa, AirTel Money. We do not accept American Express or Diners Card.

Should we need to refund you for any reason, we will refund to the card or other payment method on which the order was placed.

Once you have submitted your payment details your order will automatically proceed, and we will not be able to stop the payment going through at this stage. Should you have any concerns regarding a payment that has been sent through for processing please contact us at info@rafikihub.com

Should you receive an invoice from us, or receive a service from us without paying in advance or on the day, the payment terms will be stated on the invoice, if applicable, or due immediately. We reserve the right not to proceed with additional services, even if a deposit or full payment has been made, until all due payments have been received.

In the event of late payment we may charge interest on a daily basis from the date payment was due in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We may also seek to recover your Debt Collection Agency costs.

VAT Exemption

If you ask for your invoice to be zero-rated for Kenyan VAT, you will be required to provide a tax exemption certificate. Please note that we are unable to zero-rate room hire, no matter where you are based.
If it is subsequently found that your invoice should not have been tax exempt, we will send you an invoice for the underpaid VAT, which you will be obliged to pay.

Liability

If the service you have ordered is no longer available RafikiHub will notify you as soon as possible, and any sum debited by us from your credit or debit card, will be re-credited to your account. RafikiHub will not be obliged to offer any other replacement or compensation in the event of this happening.

RafikiHub is entitled to withdraw from any purchase agreement in the case of obvious errors or inaccuracies regarding the services appearing on our Site.

The above conditions apply only to purchases made via our own sites. Purchases made via third party sites, are subject to any Terms & Conditions set out by those third parties

Right to refuse orders

We reserve the right to refund your money and deny access to the Services:

  • If we are unable to verify your relevant credentials.
  • If we find orders have been made with false information, or where we find that there has been any fraudulent or criminal activity associated with the person or company concerned.
  • In the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct price.
  • If we are unable to obtain payment authorisation from the issuer of your payment card.

Website Security

We take all reasonable precautions to the keep customer website transactions secure. Secure card processing is carried out by trusted third party payment providers on our behalf. However, RafikiHub cannot be held liable for any losses caused as a result of unauthorised access to the information provided by you. We also have strict security procedures regarding the storage and disclosure of information (see our Privacy Policy).

The security of information and payments transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by RafikiHub.

Security advice note: We recommend that when making an online transaction you do not use a public or shared computer or a device such as a laptop or mobile phone while you are using public wireless networks. Make sure that nobody can see your confidential details whilst you are typing, logout and close your browser when you have finished. The computer you use to attach to our payments system should be secure, and include the latest operating system, software and anti-virus updates.

Discounts and Offers

All offers and discounts provided by RafikiHub are subject to availability and supplied at our discretion and as available at that time. Discounts and offers are not retrospective. For certain ongoing discounts, such as those on membership fees, supporting evidence may be required at intervals. RafikiHub reserves the right to amend offers and discounts at any time.

General Terms

Indemnity

If you breach these terms we may suffer loss. You agree to indemnify us against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any non-compliance by you with these terms and conditions.

Entire Agreement

These terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.

Severability

Each provision of these terms and conditions shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.

No Waiver

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Kenyan Law

These terms and conditions shall be governed by Kenyan law and you submit to the exclusive jurisdiction of the Kenyan Courts.

RafikiHub is committed to using clear and understandable terminology in all of our documents and correspondence, however if anything within this document is unclear then please contact us.

Rooms & Studios Terms

This Site and related Services are provided by RafikiHub whose trading name is Sio Bahati Holdings Ltd & trading address is in the Republic of Kenya. Registered in the Republic of Kenya, Company Number PVT-ZQUAMRQ.

For details of how to contact us click here

Use of RafikiHub

By agreeing to these terms and conditions, you are entering into contract with RafikiHub and agreeing to the lawful use of your personal data as necessary for the performance of your contract with us.

By using RafikiHub, you agree to the terms and conditions below, which are subject to change. You further agree to our main Terms our Sales & Payment Terms and also our Privacy Policy.

Definitions

- "Content" means the information and other material or applications available within the Site(s).
- "Services" means various RafikiHub Member, Agents, Casting, Shop and Rooms/Studio services that may be made available by RafikiHub from time to time.
- "Site" means the sites located at rafikihub.com
- "You" means the user of the Site(s) or the Content.
- "We/Us" means RafikiHub

Rooms & Studio Bookings

Your booking at RafikiHub’s Rooms & Studios constitutes a formal agreement to hire our facilities on these terms and conditions. Please note that our facilities are booked in advance and last-minute cancellations do not always allow us the opportunity to re-sell our facilities. These terms and conditions have been designed to clarify the agreement between our organisations.

Booking Procedure

To confirm that the information we hold is correct and to secure your booking, written confirmation should be returned to us within 3 working days of receipt, or by an alternative date agreed with us, but no later than 48-hours prior to the intended date of use. Failure to do so may result in your booking not being confirmed or being cancelled.

Prices

For current pricing information please see the following website Link:

Should your session go beyond the time you booked, you will be charged additional hire fees. The hourly rate will usually be higher than that of your main booking time. Any increases in attendance may incur additional charges.

Late Payments

In the event of late payment we will claim statutory compensation and charge interest on a weekly basis from the date payment was due, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. For the avoidance of doubt, we also reserve the right to cancel any future bookings made by you, irrespective of whether you have paid any applicable deposit(s) if any payment is overdue.

Invoicing

It is not our policy to grant credit accounts. An invoice for any balance not covered by your deposit(s) will be raised after the last day of the event, and payment is required within 30 days of the date of the invoice unless otherwise agreed by us in writing.

Methods of Payment

Payments may be made by debit/credit card or using mobile money. Please note that we do not accept American Express or Diners Card. The price is inclusive of any applicable value added tax (VAT) or other taxes or duties payable by you and VAT shall be charged where appropriate.

Zero rated invoices for Kenya VAT

Please note that we are unable to zero-rate room hire, no matter where you are based.

Cancellations

If you need to cancel your event cancellation fees will be charged. Cancellations and adjustments must be confirmed in writing, and the notice period becomes effective upon receipt of that confirmation. Costs for the cancellations are calculated as shown below and are based on the total value of the confirmed booking, including room/studio hire and catering (as applicable).
Notice period before the first day of hire - cancellation charges:

  • More than 24 hours 25%
  • 12 to 24 hours inclusive 50%
  • Less than 12 hours 100%
Actor on tape service:
  • Failure to turn up to a pre-arranged booking will incur a 100% cancellation charge
Please Note: In the rare event that a double booking has occurred, we will try and offer alternative space or alternatively will provide a full refund on the booking costs paid to date. However, we cannot take responsibility for any other costs incurred by the hirer due to such an instance.

Facilities

We reserve the right to change advertised facilities, and the information quoted in marketing materials may be subject to change at any time. No liability is accepted for any errors or omissions in marketing materials.

Whilst our Studios have been treated to reduce external noise as far as possible, you accept that you have checked the sound qualities of the space(s) to be hired and deemed them to be acceptable. Our Rooms are not provided with sound-proofing and you accept that RafikiHub cannot control external noise or interruptions within the Rooms, although RafikiHub will always try to offer advance notice of significant noise interruptions which are within its control (such as not booking rooms where scheduled works within that building are taking place).

Filming, Electronic Files and Electrical Equipment

It is your responsibility to ensure that any electrical equipment you, or your representatives, bring into our premises has had appropriate Portable Appliance testing carried out and is free from damage or defect that could affect our premises, property, employees, contractors, visitors and anyone else attending our premises.
It is the responsibility of the hirer to test equipment provided by RafikiHub on arrival at the premises to ensure that everything is working as they would wish, and before they start any filming sessions. RafikiHub has no liability where hirers have not tested equipment prior to use, or where hirers have failed to record footage, or have filmed inferior quality footage.
Whilst every effort is made to ensure RafikiHub's online services are available throughout your booking, you acknowledge that our operation may be adversely affected by conditions and performance outside our control including, and without limitation, transmissions and communications between our rooms and studios and other systems and networks.
It is the responsibility of the individual/company running the casting session to ensure that all footage from the session that they will, or may, require ongoing is uploaded to RafikiHub’s upload and share system on the day, footage not uploaded on the day will be deleted by RafikiHub in line with data protection regulations.
You accept that if we are asked to transfer electronic files using 3rd party software by clients or visitors, or asked to recommend such third party services, we are not liable for any loss, damage or security breaches of these files. You should therefore exercise caution and ensure you have read the terms of use and Privacy Policy applicable to the service/website before use.
You agree that you shall not make, sell, broadcast, distribute or reproduce mechanically, digitally, electronically or otherwise by any manner or means (whether now known or hereafter devised) any audio-visual images of our facilities, employees, other hirers or visitors, and/or pass such material on to other independent organisations or any other persons, without our prior written consent (which may be withheld at our absolute discretion).

Client/Visitor Property

Whilst all reasonable efforts are made to ensure our premises are safe and secure, we do not accept any liability for any theft, loss or damage to clients' or visitors' property and therefore you should take responsibility for your own insurance cover in relation to such events. This would include property or equipment left on the premises overnight, or left for collection by another party, for which we can accept no responsibility or liability in the event of damage or loss.

Health & Safety

Rooms and Studios hirers are responsible for the Health & Safety of their sessions. You should therefore carry out a hazard assessment prior to starting work, and ensure you have acquainted yourself with emergency procedures for the room, studio, venue, premises, building....that you have hired. Emergency exit information can also be found on the wall of your booked space. Hirers are also responsible for providing clear Health & Safety information to any personnel accompanying them
Whilst at any venue you should take full responsibility for ensuring that you and your employees keep the fire escape routes, fire doors and stairways clear of equipment, furniture and similar.
In the event of an accident or emergency please alert RafikiHub personnel who will assist in contacting first aiders or evacuation.
You should also provide RafikiHub with, a list of names of expected visitors, with related timeslots, to ensure we have a list of those who may be in the building available for emergency personnel (fire service, police service or similar) in the event of an emergency.
Hirers are reminded that it is their responsibility to report any serious workplace accidents to the relevant authority under RIDDOR law.

Confidentiality Agreements

If RafikiHub is required to sign an Agreement of the Rooms and Studios hirer's including but not limited to Non Disclosure Agreement, Data Protection Agreement or Confidentiality Agreement, the Agreement must be sent at least 48-hours in advance of the booking in order to allow the review of content within the Agreement, and provide RafikiHub with an appropriate amount of time to complete the Agreement. RafikiHub will not sign an agreement that would prevent RafikiHub and its staff from undertaking duties such as reporting or evidencing criminal activity.

Children & Infants

RafikiHub employees cannot take responsibility for the care of children and infants attending Rooms or Studio sessions. It is the responsibility of the hirer to ensure children and infants attending sessions will have a suitable person with them on arrival to take care of their well-being. Where a large number of children or infants may be attending Rooms or Studios sessions you must ensure that you have a suitable number of appropriate employees with you to assist with related issues at these sessions including, but not limited to, ensuring parents/chaperones keep fire escapes, doorways and stairways free of infants, children, prams, toys or similar.

Damages, Breakages or Nuisance

You are responsible for the space allocated to you during your event. Any damage to your allocated space or its contents (or any other part of our facilities) incurred as a result of your or your invitees' (or representatives of either) acts, omissions or negligence will result in a charge based on (i) the costs of repair, and (ii) the value to us of any subsequent loss of business or trade or other commercial activity suffered by us. If we feel there is excess waste and mess generated from your use of our facilities and extra fee will be chargeable to cover the costs of cleaning and removal.
In the event of a breach of these terms causing damage or nuisance to our neighbors, or our having reasonable grounds for fearing such damage or nuisance, we reserve the right to (i) require you or your invitees (or representatives of either) to leave the premises; (ii) terminate the event immediately (in which case the full amount will be payable) if the noise or nuisance cannot be controlled at an acceptable level and the refusing party refuses to leave; (iii) disconnect electricity supplies to noise producing or audio-visual equipment; and (iv) cancel any further bookings which you have made (irrespective of whether you have paid any applicable deposit(s).

Restrictions on hire space use

Please note that our Rooms & Studios may not be used for what may appear to be services that compete with those offered by RafikiHub including, but not limited to, signing up performers to third party casting services or directories (whether online or in print). Additionally, the hire space may not be used for any activity which could bring RafikiHub into disrepute including, but not limited to, any nude shoots or filming. We reserve the right to cancel your booking at any time, including during the hiring period, if we believe inappropriate activity is taking place and no refund will be provided.

Externally purchased alcoholic beverages

Wines, spirits or other alcoholic beverages are not permitted to be brought into the premises for consumption unless prior written consent has been given

Smoking

Smoking is not permitted anywhere on the RafikiHub premises or the venues and locations hired through RafikiHub. Those wishing to smoke should exit the premises they are in.

Termination

In the event that you materially breach these terms and conditions (and fail to remedy the breach within 3 days after written notice from us) or become bankrupt, cease to trade, have your shares or assets taken over by another company whose financial standing is unacceptable to us, have an administrator appointed or make any voluntary arrangement with your creditors, we shall be entitled to terminate this contract immediately by giving notice in writing. The termination of these terms and conditions shall not prejudice any claim which we may have against you in respect of any previous breach of any provision in these terms and conditions, nor shall it prejudice the continuance in force of any provision in these terms and conditions which is (expressly or by implication) intended to come into or continue in force on or after such termination. On termination you shall, within 7 days, pay us all sums due and payable under these terms and conditions together with any accrued interest (if applicable).
We also reserve the right to terminate all agreements where our staff or other persons are subject to abusive, offensive or threatening behavior.

COVID-19 Guidelines for Hiring Rooms & Studios

RafikiHub’s Rooms and Studios are open for auditions throughout this pandemic

The safety of both our visitors and our own team continues to be our number one priority. We have introduced new safety measures including protective screens at reception desks, social distancing floor markings, additional hand sanitizing stations, a one way system and a timed system for auditions, to regulate the flow of visitors coming into the building. We are committed to providing the highest standards of cleanliness, in particular:

  • Frequent cleaning of objects and surfaces that are touched regularly including door handles and intercom system buttons
  • More frequent cleaning of toilets and stairwell handrails
  • Deep cleaning of our rooms, studios and public areas at the end of each working day
All RafikiHub representatives you meet during your visit are trained on our new safety measures to ensure that these are delivered to the highest standard.
Planning your casting session:
Our rooms and studios can be booked Monday to Friday. Two studio spaces (Studio 1 and Studio 3) and 3 rooms (Selway, Hepburn, Hitchcock) on the 2nd floor are available for hire.
As always with castings, we encourage you to be mindful of the particular needs of different performers. It is against the law to discriminate, directly or indirectly against anyone because of a protected characteristic such as age, sex, disability or ethnicity.
Please take into account the particular circumstances of the performers i.e. ability to travel, geographical location, building access for performers with mobility impairments etc. The RafikiHub casting service is available to you as an alternative, so shortlisted performers who are unable to attend a casting can submit their self tape online.
We support the MoH COVID-19 App and maintain Test and Trace records for all RafikiHub representatives and visitors to complete on arrival. The records are located on the ground floor by the lift and at reception.
Audition guidance:
  • Please wear a face mask when you enter the building and as you move through the building
  • In order to maintain safe social distancing, we must restrict the number of people in attendance to one client and one performer in our studios and to two clients and two performers in our rooms
  • You are responsible for scheduling the duration of auditions for performers - we recommend a minimum of 10 minutes for each audition
  • The chairs in the waiting areas are spaced 2 metres apart, reducing the capacity of our waiting areas
  • Attendees must arrive no earlier than 5 minutes before the start of their audition and will be required to leave within 5 minutes of the end of their audition time slot to avoid cross-overs
  • Our sign in system will allow performers to check in and fill out any forms digitally
  • We have put together a set of guidelines for your attendees to explain all the safety measures that they will need to follow while at Spotlight - we require you to email the link to shortlisted performers in advance of their auditions
  • We encourage our staff to travel at off-peak times as much as possible. For this reason, we will not have any casting sessions starting before 0900am
  • We also would like to remind you that the wearing of a face covering is now mandatory on public transport and we expect all our visitors and staff to adhere to this
General notes:
  • We have a one way system in place where you and your attendees enter through the main front entrance and and exit the building by the back stairs onto Lisle street
  • We have floor markers and signs to guide you and your attendees through the one way system and to emphasise the 2m distancing policy
  • We will screen all visitors and ask them to identify themselves before we can let them into the building - any drop-in visitors will be turned away
  • Attendees will only be permitted into the building at their allotted time
  • We will keep rooms and studios well ventilated where possible by opening windows and doors
Vulnerable visitors:
We ask that you don’t encourage anyone feeling unwell to attend an audition and that you give special consideration to individuals who may be more vulnerable due to a pre-existing health condition, or their disability, ethnicity, age, pregnancy or because they live with someone who’s at high risk of getting seriously ill. You can use our digital casting service to cast performers who are disproportionately affected by COVID-19.
  • It is your responsibility to identify who’s at high risk of severe illness from COVID-19 and to talk to them about auditioning safely
  • If after this conversation, the performer thinks it is safe for them to travel to RafikiHub for their audition, we suggest that they audition at the start of the day
  • We are taking all reasonable steps to keep our teams and our visitors safe. If someone among your attendees needs to take extra precautions when they are at RafikiHub or if they have physical access issues, please contact our team in advance of the casting to discuss the appropriate arrangements. We will do our best to accommodate specific requests
Cleaning and hygiene:
  • Hand gel sanitizers (60 - 70% alcohol) are in place at various points on the 1st and 2nd floors and at entry into the building
  • We have signs on each floor prompting visitors to wash their hands before seeing reception
  • We have hand washing instructions in all washing facilities
  • Spray bottles containing antibacterial surface solution are placed in every bathroom unit on both floors along with signs asking visitors to wipe down taps and door handles after use
  • We request a ‘no-contact’ casting policy i.e. hand-shaking must be avoided
Refreshments:
  • You and your attendees should bring your own drink bottles to the casting as all disposable drinking cups have been removed from water coolers
  • We have surface sanitiser by the water coolers so that you and your attendees can wipe down the water pumps after use
  • Where possible, you should bring your own lunch to reduce the need for leaving the building unnecessarily
  • If you are unable to bring your own lunch, please opt for delivery rather than leaving the building
  • The kitchens will only be available for use by RafikiHub representatives
Stationery/furniture/props:
  • All objects such as pens, pencils, charging devices, reading materials and toys have been removed from the reception areas
  • No props should be used
Personal possessions:
  • You, your clients and attendees should only bring what you need for the session, such as a water bottle
Becoming symptomatic:
  • If you have any of the symptoms of COVID-19 while at RafikiHub please inform a member of staff while maintaining the 2m required distance and leave the building straight away following the one way system
  • If you test positive for coronavirus or are in contact with someone who has tested positive after visiting the RafikiHub office, please notify us as soon as possible on 011 401 1932, giving as much information as you can
Babies and children castings:
  • Any children attending castings must only be accompanied by one adult.
Singing auditions:
  • To comply with government guidance, we will not take bookings for castings that require performers to sing, chant or to converse loudly.
Edit suite access:
  • Showreel editing will be available as a remote service only
We will continue to listen to government advice and will review and update the information on this page.

General Terms

No provision of these terms and conditions shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a third party, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.
Neither party will be responsible for any delay in performing or failure to perform our respective obligations (other than a payment obligation) under these terms and conditions due to any cause outside their reasonable control. Should events beyond our control prevent access to the building, RafikiHub will not be held accountable. Such delay or failure will not constitute a breach of these terms and conditions and the time for performance of the affected obligations will be extended by such period as is reasonable.
Any variation to these terms and conditions must be agreed by us in writing and signed by an authorised official of RafikiHub. Any changes by you to these terms and conditions, without our prior consent, shall not be binding on us.
Whilst these terms and conditions are in force, you must not either solely or jointly with any other person solicit or endeavor to entice to leave the service or employment any person who during the period of 12-months prior to your entering into these terms and conditions was an employee of RafikiHub (or any associated company).
You agree that the undertakings contained in these paragraphs are reasonable and are entered into for the purpose of protecting the goodwill of our business. Should you breach this clause, you agree that 6-months' salary of the relevant employee is a reasonable pre-estimate of our losses.
If any provision of these terms is found to be invalid, such invalidity shall not affect the remaining provisions, which shall remain in full force and effect.

Indemnity & Liability

If you breach these terms and conditions, we may suffer loss. You agree to indemnify us against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any non-compliance by you with these terms and conditions. We shall have no liability for (i) loss of profit suffered by you which flows as a natural, direct and/or obvious consequence from our breach of these terms and conditions; or (ii) any indirect, consequential or incidental loss, damage, cost or expense of any kind whatever (even if we have been advised of their possibility), howsoever the losses described in this condition are caused whether arising under contract, tort (including negligence on our part, our employees, sub-contractors or others) or otherwise.
Save as set out in these terms, any liability under these terms and conditions shall not exceed 100% of all monies payable by you under the signed booking contract or Kshs 300,000, whichever is the lower.
This Section does not in any way limit our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any implied terms or other matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Entire Agreement

These terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.

Severability

Each provision of these terms and conditions shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.

No Waiver

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Kenyan Law

These terms and conditions shall be governed by Kenyan law and you submit to the exclusive jurisdiction of the Kenyan Courts.

Changes to these terms and conditions

We reserve the right to change these terms and conditions from time to time. By continuing to use the Site following such change you will be deemed to have accepted such change. It is your responsibility to regularly check these terms and conditions. If you do not agree to any changes made to them you must immediately stop using the Site.

RafikiHub is committed to using clear and understandable terminology in all of our documents and correspondence, however if anything within this document is unclear then please contact us.

Casting Services Terms

This Site and related Services are provided by RafikiHub whose trading name is Sio Bahati Holdings Ltd & trading address is in the Republic of Kenya. Registered in the Republic of Kenya, Company Number PVT-ZQUAMRQ.

For details of how to contact us click here

Use of RafikiHub

By agreeing to these terms and conditions, you are entering into contract with RafikiHub and agreeing to the lawful use of your personal data as necessary for the performance of your contract with us.

Before agreeing to these terms and conditions please ensure you have read the Site Terms relating to our terms of use for our Site, as these form part of your Subscription Conditions. In the event of any conflict, these service terms will take precedence.

You should print and keep a copy of these terms, the Site terms and the Sales and Payment terms for your records as at the date of joining or renewing.

Please also read our Privacy Policy

Definitions

- "Agent" means an authorised agent of a performer, who is a Member of RafikiHub.
- "RafikiHub Casting Services" and "Services" means the services made available to Casting Professionals as detailed below and on the Site.
- "RafikiHub Casting Professional/RafikiHub Casting Team Owner" means a casting professional who has signed up with RafikiHub as a recipient of the Casting Services.
- "Content" means the information and other material or applications available within the Site or relevant Services.
- "RafikiHub Member" means a performer who has signed up with RafikiHub as a member of its database and recipient of the Member Services.
- "Sales and Payment Terms" means the further specific terms relating to the processing of any payments.
- "Site" means the sites located at rafikihub.com
- "We/Us" means RafikiHub.
- "You" means the user of the Site(s) or the Content or otherwise the RafikiHub Casting Professional.
These terms and conditions set out the conditions relating to joining RafikiHub as a RafikiHub Casting Professional and receiving RafikiHub Casting Services.

RafikiHub Casting Services

RafikiHub provides casting professionals with a range of tools and services to assist the casting process, including access to the RafikiHub Database of Professional Performers and Industry Specialists. The Services are summarised below with further information available on the Site as indicated.

RafikiHub Interactive

RafikiHub Interactive will be part of the services you will have access to and allows you to search our database of performers including actors, actresses, Young Performers, creative department and other industry professionals.

The RafikiHub Link

Subject to the level of your subscription you may also be eligible to send casting breakdowns to agents and performers across our casting service, The RafikiHub Link. As part of this service you may also be eligible to send casting breakdowns via our RafikiHub network partners in other territories, and in this instance, your contact details will be made available to the partner service you have selected so that they can contact you regarding circulating your casting information more widely.

RafikiHub Casting

RafikiHub Casting is an end-to-end casting service for the professional casting industry, providing tools for streamlining the casting process. Please note that you are responsible for ensuring you have the appropriate permissions from RafikiHub Members (performers), non-member performers and other partners or collaborators ("RafikiHub Casting Invited Users") that you invite to participate in your use of the RafikiHub Casting tools. You are responsible for ensuring that all content, information and data used or stored via the tools complies with all laws, regulations, is copyright cleared and does not infringe any third party rights, and otherwise complies with all relevant RafikiHub terms and conditions.

RafikiHub Casting Subscriber Criteria

To be a RafikiHub Casting Subscriber you must be a stage, television, film, radio or advertising professional or similar.
Continued use of RafikiHub Casting Services in general is dependent on the professional validity of casting information being sent across the system. We reserve the right to end access to RafikiHub Casting Services at any time, and without warning, should we believe misuse has taken place, or if we receive complaints related to inappropriate information being sent out to Agents and RafikiHub Members or other performers, Casting team members and/or invitees (this could include any material that does not meet our professional standards, or is defamatory, offensive, obscene or of a threatening nature).
We also reserve the right to terminate access where legitimate concerns are raised by professional industry organisations, or where our staff or other persons are subject to abusive, offensive or threatening behaviour.

Single user Restriction

If you are a RafikiHub Casting Subscriber, you must not share your user details with anyone else. RafikiHub Casting Subscriptions/access credentials are for one person's use. Sharing a password may mean someone accessing the RafikiHub services who is not eligible to do so.
Password sharing is a breach of our terms and conditions.

Content

It is the responsibility of the RafikiHub Casting Subscriber to ensure that they have full copyright clearance for materials and content featured as part of a casting breakdown. This must be cleared for all uses set out in these terms and conditions.
RafikiHub Casting Subscribers listing details of forthcoming productions on the RafikiHub Casting Services are responsible for ensuring that they have consent from their own hirer (Production Company, Director etc.) to do so, so that confidential production information is not released.
You confirm that all information provided by you is truthful, honest and accurate. You must not upload material that is unlawful, defamatory, abusive, obscene, discriminatory or otherwise inappropriate.
RafikiHub does not offer its users the ability to download or otherwise recover media files in their original quality or format. RafikiHub therefore strongly recommends that RafikiHub Casting Subscribers retain their original media files. Furthermore RafikiHub cannot be held responsible for loss or corruption of data, including accidental or intentional deletion by any party.
PLEASE NOTE: whilst we prohibit Scraping or Extraction of the Site Content, we cannot guarantee that this activity will not occur without our permission. In any event, in order to facilitate Members, Agents and Casting Professionals with their workflow management processes or other activity, RafikiHub may from time to time provide or authorise the use of certain third party software or applications to facilitate additional off Site access to the materials and Content. Such third party packages or systems are strictly subject to the written approval of RafikiHub. A list of currently authorised third party packages or systems is available to RafikiHub Casting Professionals/RafikiHub Agents/RafikiHub Members by contacting RafikiHub. You acknowledge that your Content may be copied, moved and used in this way. Please note however that RafikiHub does not endorse and is not responsible for any such third party packages or systems, and RafikiHub will not be liable for any loss of information, materials, data or otherwise that may occur due to the use of your materials within them.
RafikiHub reserves the right to suspend or withdraw services from those who violate our terms and conditions and to remove material which it considers to be in breach of these terms and conditions. RafikiHub reserves the right not to use or make available any material which it deems inappropriate.

Site Content reuse/restrictions

You may use RafikiHub for professional casting purposes only. You may not promote other casting services within RafikiHub’s Site or tools, nor require or suggest that submissions may be received by any means other than RafikiHub.
The Content and/or information sent or made available via The RafikiHub Link/RafikiHub Casting is the confidential information and copyright of your employer (hirer) or yourself. In using RafikiHub, you agree not to forward or copy any part of this information or recordings of performances and auditions outside the casting system without consent from your hirer where required and/or the consent of the RafikiHub Member (performer) concerned.
All production and performer information (RafikiHub Member and other performer profiles/comments) shared with you should be treated as strictly private and confidential and details should not be released to any other parties without their consent. RafikiHub Casting Professionals will be liable where they cause damage (including financial loss) to any other party, including an employer, by releasing confidential information into the public domain.
RafikiHub or its licensees retain copyright and other intellectual property rights in its database and in the contents of its database. You may print off results of your searches with photographs but you must include any and all copyright notices and credits that appear on the screen display of the website page.
Any breach of these terms could cause inconvenience and loss to various parties, and loss to RafikiHub. RafikiHub reserves the right to terminate your access to The RafikiHub Link without notice in the event of a breach. It also reserves the right to withdraw or withhold service where it considers this to be commercially desirable or for any other reason it deems appropriate.

Other responsibilities

EQUAL OPPORTUNITIES

RafikiHub is committed to equal opportunities for all performers, irrespective of age, gender, colour, race/ethic national origins, or disability. Unless the role your casting has very specific requirements in one of these categories, please always make your casting search as inclusive as possible. It is your responsibility to ensure that you are acquainted with your legislative responsibilities in relation to Equal Opportunities.

NATIONAL MINIMUM WAGE

If you are offering unpaid or low-paid work, please ensure that you fully understand your obligations regarding the National Minimum Wage. You can seek guidance on the minimum wage for the industry from the Kenya Film Commission/Kenya Actors Guild.

EMPLOYING CHILDREN AND YOUNG PERFORMERS

You are reminded that it is illegal for Young Performers under the age of 16 to work without formal licensing in place, otherwise they are not insured or protected. Please ensure that child performers are always licensed.

DATA PROTECTION

You are reminded that in processing data relating to hirers, agents and performers you must comply at all times with current Data Protection legislation.

RafikiHub Casting Subscription Process

Casting Subscriptions can be purchased via our website. Please see our Sales & Payment Terms for more information relating to the processing of your payments.

Once you have completed your information you will proceed to a checkout screen. After you submit your RafikiHub Casting Subscription application our online payment provider will process your payment automatically. This does not represent acceptance of your order by us. Your professional credentials will subsequently be verified, and your first casting draft reviewed if you are using the RafikiHub Link, and we reserve the right to refuse your order and refund your purchase costs at any stage. We additionally reserve the right to refer to other professional bodies, such as the Kenya Actors Guild & Kenya Film Commission, if we have specific concerns regarding company background or information supplied (such as terms of employment or similar).

RafikiHub Casting Subscription Periods and benefits/access

Our Casting Service subscriptions have different duration periods. Therefore you should check the type of access you are purchasing, associated costs and also the period of access before submitting your order. The price for your subscription model will be confirmed at checkout before your order goes through.

Subscription Notification

We attempt to process all Casting Subscription orders within forty-eight hours of receipt during office hours (our office hours: Monday - Friday 09.00am- 5.00pm). However, this may not always be possible, although all orders would normally be processed within 48-hours on a normal working day.

Cancellations & Refunds

You may not cancel this order once payment has been taken and you have been given full access to RafikiHub data. However, we will consider cancellations where access to our data has not yet been provided.

Disclaimers & Liability

RafikiHub’s database contains information about RafikiHub Members (performers) which is provided by the performing artists themselves, or their Agents. Notwithstanding that appropriate steps have been taken to ensure that the information is accurate, RafikiHub (and those organisations on whose behalf we publish) cannot be held responsible for any errors or omissions, and cannot accept liability for reliance placed on the contents and/or any omissions which may occur. Those employing RafikiHub Members (performers) or specialists must make their own enquiries of the RafikiHub Member (performer) / specialist to satisfy themselves that he/she is competent to perform the skills required.
Due to the inherent nature of the internet, and other technology systems we use, errors, interruptions and delays may occur in the Service at any time. Accordingly, the Site and Services are provided without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.
To the maximum extent permitted by applicable law, we exclude all liability for any indirect, special, consequential or punitive damages, or any loss of income, profits, goodwill, data or contracts arising from or connected in any way to your use of the Services or the Site, whether in tort (including without limitation negligence), contract or otherwise, even if advised of the possibility of such damages.
To the extent there is any liability on us, this is limited at a maximum amount per claim and in aggregate to the annual amount paid by you for the relevant Service.
This Section does not in any way limit our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any implied terms or other matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Website and Software Application Security

We take all reasonable precautions to keep interactions on our Site and Application(s) secure. We also have strict security procedures regarding the storage and disclosure of information. However, RafikiHub cannot be held liable for any losses caused as a result of unauthorised access to the information provided by you.
The security of information transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of syncing data between the Site and Application, sharing data via the RafikiHub Casting service, email or other internet link, or capture/store information by means of the Application or other recording or storage facilities shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by RafikiHub.

General Terms

Indemnity

If you breach these terms we may suffer loss. You agree to indemnify us against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any non-compliance by you with these terms and conditions.

Entire Agreement

These terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.

Severability

Each provision of these terms and conditions shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.

No Waiver

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Kenyan Law

These terms and conditions shall be governed by Kenyan law and you submit to the exclusive jurisdiction of the Kenyan Courts.

RafikiHub is committed to using clear and understandable terminology in all of our documents and correspondence, however if anything within this document is unclear then please contact us.

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