- "you" means the user of our website or the RafikiHub Services,
- "we/us/RafikiHub" means [RafikiHub], registered in the Republic of Kenya, Company Number PVT-ZQUAMRQ
- "Services" means any of the services available from RafikiHub, and
- "Site" means the site located at rafikihub.com and other connected sites.
RafikiHub is your Data Controller. RafikiHub has a Data Protection Officer who can be contacted via firstname.lastname@example.org
We regard the lawful and correct treatment of your personal information by us as very important to our business. To this end we fully endorse and adhere to global data protection laws in the form of the General Data Protection Regulation (GDPR) and the equivalent data protection law in Kenya. As your Data Controller, RafikiHub has registered as a Data Controller under the Data Protection Act, and can be found in the Data Protection Public Register.
If you are a RafikiHub Member please note that your agent (if you are represented) or training establishment may also act as your Data Controller both for the supply of your information to RafikiHub and its use in submissions made by your Agent on your behalf via The RafikiHub Link, and additionally for any third party tools your Agent or training establishment may employ to administer your data. It is your responsibility to ensure that your Agent or training establishment only processes your personal data in accordance with your wishes.
We will only collect, use, store, share (and any other of the defined uses of processing data) where there is a lawful basis as defined by data protection legislation, and do not collect more information than we need to fulfil the purpose. We document what lawful bases are relied upon for our processing activities. Lawful bases include where you have given consent, where processing is necessary for the performance of a contract with you, when complying with law and where there are legitimate interests. More information on how we use these lawful bases is provided below:
We will collect personal information from you when you:
We will only ever ask you for the necessary information needed to process your data. We may process data including the following personal information about you, where supplied:
Please note, that as many of our Services are primarily promotional tools, personal data included in these public profiles may be accessible by other RafikiHub users and/or the public via wide circulation or redistribution, and via our historical archives. Therefore, you should never include any personal data on your profile that you would wish to remain private.
We (or third party data processors acting on our behalf) may collect, store, use and share your personal information for the following purposes:
We sometimes share personal information with carefully selected and trusted third parties. Wherever possible only information contained within your public profile would be released to such third parties. To keep your data safe and maintain your privacy we have the following approach:
Here are the examples of the types of trusted third parties we work with:
We will not keep personal information for longer than it is necessary and will only retain information for as long as needed to carry out our functions and that purpose. Personal information is retained in line with our retention schedule and the laws of Kenya.
We will retain payment details briefly (the duration of time it takes to complete each transaction) whilst purchases are made through our online shop. Payment card details are not stored on our servers beyond this.
Our secure socket layer software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all personal information including credit card numbers, names and addresses. This encryption has the objective of ensuring that nothing can be read as it travels over the Internet to our chosen fully PCI DSS compliant payment service providers www.dpogroup.com or processing.
If you experience any payment problems when placing an order via our Site, we advise you to resubmit your payment details. If your payment still fails, please contact your card issuer, to ensure there are no problems with your account, before contacting our customer services team.
RafikiHub provides you with access to your personal information and tools to manage this. If you have provided us with personal information, it is your responsibility to ensure that it is correct and up to date. This will enable us to provide you with the best service possible. Please contact us as soon as possible if you believe that any information, we are holding on you is incorrect or incomplete.
You have a number of rights to your information that can be accessed by contacting the Data Protection Officer at email@example.com
To make sure we protect you and your information, we will need to verify your identity for any requests we receive from you before we begin to process your request.
As a parent or guardian representing a child, you are a third party acting on behalf of your child and it is your responsibility to inform the child of its rights, and to act solely in the child's best interests. Parents or guardians have the right to exercise the below rights on behalf of the child that they represent.
If this is a third party acting on your behalf, we will request that they provide proof that they have your consent to represent you.
If we decide not to action your request, we will explain our justification for refusal.
The theme throughout this Policy is that RafikiHub treats your privacy with the utmost importance and we strive to meet the highest standards when collecting and using personal information. If for whatever reason you believe that our collection or use of your information is unfair or inappropriate, we encourage you to report this to our Data Protection Officer. We will take any complaints we receive about your privacy very seriously,
You also have the right to complain to your supervisory authority if you are unhappy with how your personal information has been collected, used or managed which within the Republic of Kenya is the Information Commissioner's Office (ICO).
What is a cookie: A cookie is a piece of information that is stored on your computer's hard drive by your web browser. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Managing cookies: Most web browsers allow control over these cookies through the browser settings. If you are a RafikiHub Member, Agent or RafikiHub Casting Professional some cookies are vital to your effective usage of our Services; we use these to identify RafikiHub Members/Agents/RafikiHub Casting Professionals, manage secure logins and authentication status, remember website preferences and also to ensure secure renewals and payments can be made. Therefore, if you choose to disable these cookies you will not be able to use the RafikiHub website.
conversion tracking visit https://www.google.com/policies/technologies/cookies. RafikiHub also uses Google Analytics Measurement Protocol to track and analyses usage of RafikiHub.com
You can also see a full list of all third-party cookies in your web browser. For more information about cookies, including how to remove and disable them, visit the following website: http://ico.org.uk/for_the_public/topic_specific_guides/online/cookies.
How we use IP addresses: An IP address is a number which is automatically assigned to your computer whenever you access the internet. When you access the RafikiHub site we will log your IP address. We generally only use IP addresses to analyse trends, administer our website, track general user movements and gather broad demographic information for aggregate use, or where investigating possible criminal activity. However, we do link IP addresses to other information which could identify the user, for instance when assessing applications from new, re-joining and renewing members to ensure that they are provided with legal 'cooling off periods' where necessary. They will also be used to ascertain where members may be attempting to seek extended free periods on the RafikiHub website by the misuse of our 'cooling off periods' or refund policy (see Terms & Conditions). The IP information gathered for this purpose will only be used to 'flag up' possible misuse to RafikiHub staff members.
If you have any queries about the way your data is used by RafikiHub, please contact firstname.lastname@example.org
Our communications are specially crafted just for you and are packed with news and content from across the industry. We believe this information will be both informative and useful (why else would we write them!) and we would be delighted if you would like to receive them. We also love to invite you along to carefully created events we will eventually put together on our own or with our partners or seek your opinion and advice about things we are doing or plan to do. However, we will only send you what you want to receive.
This is because we know that not everyone wants to receive this type of information, and therefore if you do not wish to receive these communications please let us know via email and we will remove you from our mailing list.
To get great articles and advice delivered directly to your inbox, RafikiHub will use the contact information you provide and include you in our database for such communications. If you wish to unsubscribe from any of these communications, you will be given the option to “unsubscribe”.
If at any time you change your mind, you can alert us via email to email@example.com and we will continually remind you of how you can do this so you can make sure you only receive the information important to you.
Please note that this does not affect the customer service communications which we will need to send to you relating to your membership with RafikiHub, and from time to time we may need to contact you via email, phone or text message to provide important service or account updates and information.